GENERAL RENTAL TERMS AND CONDITIONS GENERAL INFORMATIONS Check in is after 5 pm, Check out before 10 am. Early check in / late check out fee is 200 usd per hour + taxes (only when available). Rooms are for 2 guests, children under 6 are free of charge if staying in the parents room in the same bed. Rates based on double occupancy per bedroom / 16 guests. Maximum capacity is 18 adults, each guest after 16 is 75 usd per person and per night + taxes. Day pass 75 usd per person + taxes. Daily cleaning is provided, sheets and towels are changed every 3 days. Please treat our home as your most valuable and cherished possession, we inform you that any item damaged or broken will be charged. We ask our guests to be careful with sheets and towels provided, sheets and towels stained will be charged REFUNDABLE DAMAGE DEPOSIT: a mandatory damage deposit of 4000 usd is required for all reservations. It has to be paid by wired transfer 2 days before check in date. The deposit is automatically refunded if no claims are made. In the event that the amount remaining as a deposit is not sufficient, the customer undertakes to pay the full cost of the damage. LIABILITY, TERMS & CONDITIONS Payment of your rental fee is deemed as full and final acceptance of the terms and conditions for booking a reservation at 16tulum. By booking a reservation with 16tulum you agree to indemnify the owners, agents, and employees of 16tulum against any claim for liability for loss of personal property, personal injury, or death, or any claim whatever resulting from your residence or your guests residence at 16TULUM. SAFETY/SECURITY POLICY 16TULUM is not responsible for loss, damage or theft of cash, jewelry or other valuables left unattended in guest rooms, we recommend not to travel to Mexico with valuables items. Entertainment in mixed company or private visits from unregistered persons, in the guest room or common areas, is not permitted. A maximum of 2 (two) people are permitted to be registered to a room and must provide valid identification: passport, ID card. The use of the swimming pools is under the responsibility of the guests, no guard on duty. It is strictly forbidden to drink or eat in the pools. Children are not allowed in swimming pool areas without supervision of an adult. 16tulum is not responsible for accidents in swimming pools or on its premises. No drugs, no parties, no loud music, 16tulum has the right to request guests and/or third parties, to vacate rooms or leave the house premises, whenever not respecting any article of the house’s internal rules, or behaving improperly at the criteria of the house management. Articles left behind by the customer and found after departure will be kept for collection by the owner up to 30 (thirty) days. After that time, unclaimed items will be disposed of by the house as seen fit. ALWAYS LOCK ALL DOORS AND CLOSE WINDOWS WHEN YOU LEAVE, check the doors when you leave and after any service provider has left, to ensure the safety of your property and ours. Please close all windows when you leave the property to avoid water damage from sudden heavy rains. 16TULUM assumes no responsibility for the theft, loss or damage of personal items. NON SMOKING, it is strictly forbidden to smoke in the house, the bedrooms and the patios, on the deckchairs, sofas or puffy seats. Smoking outside in the garden is fine, please use ashtrays and do not throw cigarette butts in the garden. TURN OFF A/C always turn off lights and air conditioners when you are not in the rooms. Never leave the A/C on with the doors or windows open, it will ruin the compressor. Waste of electricity contributes to damage to the environment and causes climate disorders.