DAMAGES SECURITY DEPOSIT
A damages security deposit of € 300 is payable seven (7) calendar days before arrival, unless otherwise specified in our offer, to cover during your stay the cost of any damages / losses to the property or its contents. The amount if fully refundable no later than ten (10) calendar days from your departure, provided that:
a) no damages / losses to the property or its contents have been identified within 48h of check-out; PLEASE NOTE that Borgo Aratico is a 300 mq property, with 11 rooms inside the house and 3 outdoor areas to check.
Our inspection takes place during final cleaning, immediately after our customers check out.
If there are things broken by the previous guests, we advise during the check in, therefore we are sure that the house, appliances, furnitures and decorative objects are not damaged.
The final inspection takes about 2 hours and we cannot keep our guests in the house for all this time. Therefore damages will be notified within 48 hours of departure.
b) we have received from you full bank account details, including account name, bank name, IBAN code (or equivalent for non-EU countries) and BIC code.
Where damages exceeding Euro 300,00 are caused, Guests will be asked to pay for the damaged objects at the cost of repair / replacement.
However, please notify us before departure of any damage, so that we can evaluate together the extent of the damage (and possibly replace the broken item).
KEY CARD
At the moment of the check in you will receive 2 key cards (one for each apartment) and a key card for the SPA if due.
Please note that in the event that any keys issued are not returned (or broken) at the end of your stay, then the cost of replacement will be charged to you (€ 100 per card lost or broken).
EXCLUSIVE USE OF THE VILLA
When you book Borgo Aratico, you have the entire villa at your disposal for exclusive use, including all the outdoor spaces and the swimming pool.
Our rental price generally refers to the villa for 8 people, however we can provide discounted rates for smaller groups.
In case you have booked for 2 or 4 people, we will reserve you one or two bedrooms (with ensuite bathroom) and the best equipped kitchen. Anyway you will have the exclusive use of all the external spaces and the pool.
NUMBER OF GUESTS
Only those persons stipulated on the booking form may use the property. The number of guests must not exceed the maximum number indicated in the booking form. Should we or anyone acting on our behalf or the key holder, become aware of more persons than those stated on the booking form, we will be entitled to ask the clients to vacate the property and / or submit supplementary charges.
CLEANING & MAID SERVICE
The property will be cleaned at the beginning of the rental period, before your arrival. General maid service and linen/towel change are provided on Wednesday (for 7 day Stay), unless agreed differently at the time of booking. In the event that we will find personal items or underwear on the beds, the linen will not be changed.
EXTRA DAILY MAID SERVICE
Should you require extra maid service, please advise us at the time of booking. We cannot guarantee availability at any time but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service. A third party cleaner is not allowed to have access to the property at any time.
COOK SERVICE
Should you require a private cook or a caterer, please advise us at the time of booking. We cannot guarantee availability at any time, but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service. A third party private cook or caterer is not allowed to have access to the property at any time.
TOURIST TAX
Guests shall pay the Tourist Tax, amounting to Euro 1,00 per person per night, for a maximum of 5 nights. The Tourist Tax will be paid at check out by cash.
SWIMMING POOL
The swimming pool is open from end of March until end of October.
Guests will be notified when booking in case of early opening or closure of the swimming pool (i.e. with favourable weather conditions).
The swimming pool (40 sqm) is 1,50 meter deep and does not have a shallow water area nor protection gates.
KIDS
Kids are welcome.
Upon request (when booking) we can provide for high chairs and cots.
BABYE EXTRA CHARGE
Baby’s cot: 20 euros per day (to pay in advance)
Extra bed: 20 euros per day (to pay in advance)
Any children under 18 y.o. must necessarily be accompanied by at least one adult.
SMOKING
Smoking is not permitted inside the Property.
In respect of Guests coming after you, we kindly invite our Guests to smoke in the outdoor areas only and to place any cigarettes butts in the appropriate ashtrays or in the garbage cans you will find in the Property.
PETS
Pet are allowed.
Pet fee (for the extra cleaning): € 150 per stay
Guests will receive a complete House Manual after booking.
