frequently asked questions and answers

What is BoutiqueHomes?
BoutiqueHomes is a curated collection of vacation home rentals and small hotels for lovers of design and architecture.

Who curates the collection?
Veronique Lievre and Heinz Legler, creators of Verana and Far Meadow, plus a dedicated team of design and travel enthusiasts. Read more about us here.

Why BoutiqueHomes?
Why not? We save you time trawling through the other sites looking for hidden gems. We’ve already selected 1,400+ properties that we love – and that we think you’ll really enjoy visiting.

Why are you rethinking hospitality?
We know we’re not alone in our passion for design and travel, or, in our desire to stay in visually stylish properties that are as heartwarming as they are different, with a genuine sense of place.

What’s the difference between a vacation home and a small hotel?
Vacation homes are privately-owned homes, while our small hotels are really personal, intimate hotels or mini estates where you might bump into other guests. Vacation homes are usually self-catering, while very small hotels might offer some sort of food service.

How do I book through BoutiqueHomes?
When you’re interested in booking one of our properties, reach out to the owner. To do this, hit the orange REQUEST TO BOOK button and fill in the relevant details. The owner will respond to your inquiry using our online conversation panel, and you will respond to them there. Click here for more information about that process.

Can I filter my search?
Yes, we know how important it is to find what you are looking for. Click SEARCH on the top right of our homepage and then choose ‘Refine your search’ to filter by your preferences. You can search by available dates by choosing check-in and check-out dates.

Do you have any special offers?
We certainly do! You can find them here.

How do I cancel my booking?
If you need to cancel your booking, please send a message to the owner via our conversation panel or via the email address you received from them.

Who can I contact if something did not go as planned?
If something did not go as planned while using our website or with the booking, please send an email to hello@boutique-homes.com.

As an owner, how can I join your collection?
We are always looking for new BoutiqueHomes destinations. So we’d love to hear from you! Click here to get started.

How can I update my listing?
If you already have a listing with us and want to update your information, please email us at hello@boutique-homes.com and we’ll guide you through it. If you’d like to update your rates, click here for instructions. For your calendar, click here.

How can I update photos for my listed property?
If you would like to give your listing a fresh new look, please send your photos via WeTransfer to hello@boutique-homes.com. We strongly encourage our owners to update the quality and resolution of their property images regularly.

What is BoutiqueHomes Marketplace?
Each time you stay with us, you’ll receive reward points. Collect them and redeem them in our chic nomad marketplace, a store that showcases products made by our partners and other creatives within our community. Click here to visit it.

How do I earn reward points?
Easy – stay with us! For each booking you make with BoutiqueHomes, you will receive reward points. The qualifying booking amount will be converted into US dollars, and you will receive two reward points for each dollar you spend. Click here to find out more.

Do you have a mailing list?
We do! Subscribing to our email newsletter is the best way to stay up to date with new additions to the collection and everything we’re doing. We also have a Journal full of articles about our properties and interviews with homeowners.

How can we be social?
Follow us on Facebook, Instagram, Pinterest, Twitter or YouTube. It’s part of what we’re all about!

Do you personally stay in all of these places?
We have stayed in a number of them, are friends with many of the owners, and plan to visit many more. Remember, 1,000 places to stay before you die…

How do I contact you?
Contact us any time at hello@boutique-homes.com. We’d love to hear from you!

Any comments?
  • J.D., February 18, 2019

    What action will you take if I rented a property through your website and the property shut off water mid-way through my stay?

  • Bruce Westwood, May 10, 2014

    How does one list their property with you. And if so, what are the terms?
    Thank You.

  • Pat Tanzi, December 28, 2013

    Do you have access to blue prints to build one? Thanks. Ptanzi7@aol.com

  • Gary Sjoblom, July 21, 2013

    Hello

    Love your web site and concept. I found what looks like a nice place in Italy, but without any customer reviews, I can’t move forward with booking.
    Can you direct me?
    I’m looking at you beach property in Trapani
    Thanks
    Gary & Cindy Sjoblom
    Coldwell Banker

  • Vero, November 25, 2012

    You should contact Matthew at welcome@boutique-homes.com

  • Amy Vice, November 19, 2012

    I work with a property management company on Dauphin Island, AL and would like to know how to add one of our homes to your listings?

    Thanks,
    Amy Vice

  • pamela harmey, March 12, 2012

    How would I have a small contemporary echo hotel featured on this website?

  • Mara White, August 1, 2011

    Hello,
    I think your website is right on!
    I am a lhomeowner in Venice with a unique rental that is difficult to get across via the normal online sites. Do you ever market longer term leases on your site?
    I am looking to reach ie the out of town exec or artist who wants a unique, authentic and aesthetic enviroment to call home for a year or so…….I am happy to send a pic if you like.
    Thanks
    Mara White