Welcome! How can we help?

What is the Payment Policy?

Summary

At booking, guests pay an initial payment of 50% of the booking total in order to confirm the reservation,  with the final payment collected 60 days prior to arrival. Credit Cards are the only form of payment accepted, and payment will be taken in the property's indicated currency.  Guests pay a non-refundable 10% service fee based on the room rate and applicable additional costs such as for photoshoots and event fees.

To ensure there are no issues with availability, hosts have to accept all reservations.

A guest will not be charged until the host accepts their booking.

What payment methods are accepted?

All BoutiqueHomes payments are made via credit card and processed through our secure network provider, Stripe. We currently accept Visa, MasterCard, American Express, and Discover.


What currency will I be charged in, and is there an exchange fee?

Payments are taken in the currency that the property indicates. This is reflected as the currency in your booking summary at check out. BoutiqueHomes does not charge any currency exchange fees, nor does our payment processor. However, individual bank and credit card providers may charge a foreign transaction fee if their business is in a different country than BoutiqueHomes, regardless of the currency being used. Please contact your service provider for details and if this would be applicable to your form of payment.


When do payments need to be made?

In order to book a BoutiqueHomes property, you must pay 50% of the reservation total, inclusive of the nightly rate and taxes, at the time of booking. This payment includes the full-service fee. This payment confirms the reservation. The remaining balance will be automatically charged to your credit card 60 days prior to check-in. For reservations made within 60 days of check-in or for properties with a Strict cancellation policy, the full payment will be due at the time of booking. Payment will not be collected until the host has accepted the booking in order to ensure there are no conflicting reservations. A host has 48 hours to accept; if they do not accept within that timeframe, the reservation is canceled, and the credit card will not be charged.


What happens after I book my trip?

Your booking is only confirmed after your initial payment is made and the host accepts.  If hosts do not accept or indicate that the property is no longer available, your request will be canceled without the payment ever having been processed.

In cases of bookings made within 60 days of travel, this will be the full payment.

Immediately after the initial payment is received, you will receive an email summarizing the details of your reservation.  Sixty days prior to arrival, the remaining balance will be automatically charged to the credit card on file.


What is the Service Fee?

The service fee is listed in your rate quote and booking summary. The fee covers the cost of securely processing transactions, merchant charges, providing customer service, and keeping the website up and running. It's calculated as 10% of the room rate and any applicable additional costs. It is non-refundable and charged fully in the initial deposit. Property hosts are not able to adjust this fee as it is rendered by BoutiqueHomes.


Cancellation policy

In order to standardize the cancellation policies and make them transparent to our travelers, we offer five options for owners to select from for their listings. Each property has its cancellation policy shown on its listing. 

We highly recommend reviewing those policies prior to booking. Service fees are non-refundable.


Security Deposit

BoutiqueHomes does not hold and manage security deposits. Security deposits are handled by the owner, working directly with the guest. Hosts can select one of the following options, which will be displayed within their property listing. 

Please review the Security Deposit policy of the property before placing a reservation.

  • No Security Deposit Required
  • Deposit amount required with booking via BoutiqueHomes
    • BoutiqueHomes collects the payment upfront and immediately forwards the funds to the host.
  • Deposit required at check-in with cash, credit card, or personal check
  • For more information on Security Deposits, please click here.


For an overview of the Booking Process, please read this article.

To read more on the Change or Cancellation procedure,  please click here.


As always, if you have any additional questions, please reach out to us at [email protected]. We are happy to help!